Privacy Policy for Cona HVAC

Effective Date: November 22, 2024

At Cona HVAC, your privacy and the protection of your personal information are of the utmost importance. This Privacy Policy outlines the types of personal data we collect, how we use and safeguard it, and the measures we take to ensure your privacy when you interact with our website and services. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Please take a moment to review the following details regarding the collection, use, and protection of your personal information. If you have any concerns or questions about this policy, do not hesitate to contact us directly.

1. Information We Collect

We collect both personal and non-personal information when you visit our website or use our services. The types of information we may collect include:

Personal Information

Personal information refers to details that allow us to identify you personally. We collect this information when you interact with our website, place an order, or communicate with us through other channels. This may include:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (credit card details, billing information)

Non-Personal Information

In addition to the personal data mentioned above, we also automatically collect non-personal information that helps us improve your experience and enhance the functionality of our website. This may include:

  • IP Address: To track website usage and troubleshoot issues.
  • Browser Type and Version: To ensure compatibility and improve your browsing experience.
  • Device Information: To ensure the site is optimized for your device.
  • Pages Visited & Time Spent: To analyze website traffic and user behavior.

Cookies and Tracking Technologies

To improve user experience and gather analytics, we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that allow us to enhance your browsing experience, remember your preferences, and analyze website performance. You can manage your cookie preferences through your browser settings. However, blocking cookies may limit certain functionalities of the website.

2. How We Use Your Information

The personal and non-personal data we collect is used for a variety of purposes, including but not limited to:

  • Order Processing and Customer Support: To process your orders, respond to your inquiries, and assist with product-related questions or concerns.
  • Communication: To send you order confirmations, updates, newsletters, promotional offers, and other relevant communications (only if you opt-in).
  • Improvement of Website and Services: To enhance the functionality, security, and content of our website and improve user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Marketing and Promotions: To provide you with information about new products, special offers, and updates about our HVAC services (subject to your consent).

3. How We Protect Your Information

At Cona HVAC, we are committed to safeguarding your personal information. We implement industry-standard security measures, including encryption protocols (SSL/TLS), to protect your sensitive data during transmission.

While we take every precaution to secure your personal information, it’s important to note that no online transmission or electronic storage system is 100% secure. As a result, we cannot guarantee absolute protection, but we continuously work to mitigate risks and protect your privacy.

4. Sharing and Disclosure of Your Information

We respect your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following cases:

Service Providers

We may share your personal data with third-party vendors who assist us in performing essential business functions, such as:

  • Payment Processing: Secure handling of payment details.
  • Shipping and Logistics: To deliver your products in a timely manner.
  • Email Marketing Campaigns: To send newsletters or promotional emails (with your consent).

Legal Obligations

We may disclose your personal information to comply with legal requirements, such as responding to a subpoena, court order, or government request, or when we believe such disclosure is necessary to protect our rights, property, or the safety of our customers.

Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. You will be notified if your personal data is transferred to a new owner.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are essential for improving your experience and understanding how users interact with our website. We use them to:

  • Enhance User Experience: Remember your preferences and browsing history.
  • Analyze Website Traffic: Measure and improve the performance of our website.

You can control the use of cookies via your browser settings. However, disabling cookies may impact some of the website’s functionalities, such as personalized content and the shopping cart.

6. Your Privacy Rights

We believe that you should have control over your personal information. You have the right to:

Access and Update Your Information

You may request access to your personal data and update any inaccurate or incomplete information.

Request Deletion of Personal Data

You may request the deletion of your personal data, subject to certain legal or contractual obligations, such as retaining transaction records for accounting purposes.

Opt-Out of Promotional Communications

If you no longer wish to receive promotional emails, newsletters, or marketing communications, you can opt out by:

  • Clicking the “unsubscribe” link in the emails you receive.
  • Contacting us directly at contact@conahvac.com to request removal from our mailing list.

To exercise your rights, please reach out to us at the contact details provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Cona HVAC. We do not control these external websites and are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information on third-party sites.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

  • Hotline: (409) 933-4416
  • Email: contact@conahvac.com
  • Address: 9001 Glacier Ave, Texas City, Texas (TX), 77591

Thank you for trusting Cona HVAC. We are dedicated to protecting your privacy while delivering top-notch HVAC services!