Refund and Return Policy for Cona HVAC

Effective Date: November 22, 2024

At Cona HVAC, we are committed to providing high-quality HVAC products and excellent customer service. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy offers a straightforward process to ensure that you are fully satisfied with your order. This policy outlines the guidelines for initiating returns, obtaining refunds, and managing exchanges for your Cona HVAC products.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • Return Period: Products must be returned within 30 days from the date of delivery.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when it was received. If the product has been opened or used, it may not be eligible for return.
  • Proof of Purchase: A valid receipt, order confirmation, or other proof of purchase is required for all returns.

Important Note: Products that are used, installed, or damaged due to improper handling are not eligible for returns. Additionally, clearance or final-sale items cannot be returned. Gift cards are non-refundable and non-returnable.

2. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Custom or Special-Order Products: Products that are made-to-order or customized for your specific needs are not eligible for return.
  • Installed or Used Items: Any products that have been used, installed, or damaged due to improper handling are non-returnable.
  • Clearance or Final-Sale Items: Items marked as “Final Sale” or purchased from clearance sections are not eligible for returns or exchanges.
  • Gift Cards: Gift cards are not eligible for return or refund.

3. Refund Process

Once we receive your returned product, it will be inspected, and we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, we will process the refund to your original payment method. Refunds typically take 5-10 business days to appear on your payment account, depending on your bank or payment provider.
  • Refund Deductions: Shipping fees are non-refundable, unless the return is due to an error on our part, such as receiving a wrong or defective item.
  • Restocking Fees: In some cases, a restocking fee may apply if the returned product is not in original condition (e.g., if packaging is missing, or the item is damaged due to improper handling).

4. Exchanges

We only offer exchanges for products that are defective, damaged, or sent in error. If your product meets these criteria, please follow the steps below:

  • Contact Us: Reach out to our customer service team within 30 days of receiving the product to request an exchange. Please contact us at contact@conahvac.com or call (409) 933-4416.
  • Return Process: Once we approve the exchange, we will provide return instructions and help facilitate the replacement process.

Note: If you wish to exchange a product for another, you will need to return the original item and place a new order for the replacement.

5. Return Shipping

  • Customer Responsibility: Unless the product is defective or the wrong product was shipped, customers are responsible for the return shipping costs.
  • Prepaid Return Shipping Labels: If needed, we can provide a prepaid return shipping label. The cost of the return label will be deducted from your refund amount.
  • Lost or Damaged Returns: We highly recommend using a trackable shipping service to return products to ensure they arrive safely. Cona HVAC is not responsible for returns that are lost or damaged during transit.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. The following steps should be taken:

  • Contact Us Within 7 Days: Notify us as soon as possible, but no later than 7 days after receiving your damaged or defective product.
  • Provide Evidence: To expedite the process, please send us clear photos or videos of the damage or defect, including the product, packaging, and any associated parts.
  • Replacement or Refund: After verifying the damage or defect, we will arrange for a replacement, repair, or full refund at no additional cost to you. Return shipping costs for defective items will be covered by Cona HVAC.

7. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@conahvac.com or call (409) 933-4416. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Upon approval, we will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.
  3. Ship Your Item: Securely package the item for return, ensuring that all original packaging and accessories are included. Include a copy of your proof of purchase inside the package.
  4. Return Shipping: Return the item to the address provided in the RMA instructions. Remember, customers are responsible for the return shipping costs unless the product is defective or sent in error.

8. Changes to This Policy

Cona HVAC reserves the right to update or modify this Refund and Return Policy at any time. Any changes to the policy will be reflected on this page, with the updated effective date clearly stated. Please check this page periodically for any updates.

9. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, or need assistance with returns, refunds, or exchanges, please reach out to us:

We are committed to ensuring your satisfaction with our products and customer service. Thank you for choosing Cona HVAC—your trusted provider of high-quality HVAC solutions!