Sales Policy for Cona HVAC

Effective Date: November 22, 2024

Contact Information:

  • Hotline: (409) 933-4416
  • Email: contact@conahvac.com
  • Address: 9001 Glacier Ave, Texas City, Texas (TX), 77591

At Cona HVAC, we are dedicated to providing high-quality HVAC products and exceptional customer service. Whether you are purchasing for residential or commercial needs, our goal is to ensure a seamless shopping experience. By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this Sales Policy. Please take a moment to read these carefully before completing your purchase.

1. General Terms of Sale

Eligibility

To make a purchase from Cona HVAC, customers must be at least 18 years old. By submitting an order, you confirm that the information provided during checkout is accurate, complete, and up-to-date. This includes your shipping address, billing address, and payment details. It is your responsibility to ensure that the information you provide is correct to avoid any delays or issues with processing your order.

Pricing

  • All prices listed on Cona HVAC are in US Dollars (USD).
  • Prices are subject to change without notice due to market fluctuations, supply chain adjustments, or seasonal sales. We reserve the right to update product prices and availability.
  • The final price of your order will be displayed during checkout, including taxes, shipping fees, and other applicable charges. Please ensure you review the total cost before confirming your purchase.

Payment Methods

Payment for all orders must be made in full before the order is processed. We accept a variety of secure payment methods for your convenience:

  • Credit/Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and other leading card providers.
  • PayPal: We offer PayPal as a secure online payment option for your convenience and security.
  • Bank Transfers: For certain orders, we may accept bank transfers. Please contact our customer support team for more details on this option.

All payments are processed securely through encrypted payment gateways, and Cona HVAC never stores your payment details.

2. Order Processing

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing the following details:

  • List of products purchased
  • Total order cost, including taxes and shipping charges
  • Estimated delivery date

If you do not receive this confirmation email within 24 hours, please contact us at contact@conahvac.com or call our hotline at (409) 933-4416.

Order Modifications and Cancellations

  • Modifications: If you need to modify your order (e.g., change the shipping address or swap products), please contact us immediately at contact@conahvac.com. We can accommodate order changes as long as the order has not been processed for shipment.
  • Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellation may not be possible if the order has already been shipped. To request a cancellation, contact us as soon as possible.

3. Shipping and Delivery

We strive to provide fast, reliable, and cost-effective shipping for all of our customers.

Shipping Costs and Methods

Shipping costs are determined by the weight, size, and destination of your order. The shipping charges will be displayed during checkout before you confirm your purchase.

We offer a range of shipping options to meet your needs, including standard shipping and expedited services. The shipping method you choose will impact the delivery time and cost.

Shipping Times

Orders are typically processed within 1-3 business days after payment confirmation. Once shipped, delivery times depend on the selected shipping method and your delivery location. You will receive a tracking number via email to monitor the progress of your shipment.

  • Domestic Shipping: We currently only offer shipping within the United States. International shipping is not available at this time.
  • Delays: While we aim to meet estimated delivery times, we cannot be held responsible for shipping delays caused by third-party carriers, weather conditions, or unforeseen circumstances.

4. Product Availability

At Cona HVAC, we strive to maintain accurate stock levels. However, due to fluctuations in demand and supply chain constraints, product availability may vary.

In-Stock Items

  • We make every effort to ensure that all listed products are available and ready for shipment. However, availability cannot be guaranteed. If an item is out of stock after your order is placed, we will notify you via email as soon as possible.
  • Alternatives: In case a product is out of stock, we will offer you the option to choose an alternative product, backorder the item, or receive a full refund.

Special Orders

Certain items, such as custom or special-order products, may require additional processing time before they are shipped. These products are generally non-refundable unless defective.

5. Returns and Refunds

For information on how to return products or request a refund, please refer to our detailed Refund and Returns Policy.

Return Eligibility

  • All returns must be made within a specified period (usually 30 days) from the date of purchase.
  • Products must be in new, unused condition with all original packaging intact to be eligible for a return.
  • Special order items may not be eligible for returns unless defective or damaged.

Refund Process

Once your return is processed, a refund will be issued to the original payment method. The timeframe for processing refunds may vary, but we aim to process them as quickly as possible.

6. Warranty

Many of the products sold by Cona HVAC come with a manufacturer’s warranty. Warranty information can be found in the product documentation included with your order.

Warranty Coverage

  • What is Covered: Manufacturer warranties typically cover defects in material and workmanship.
  • What is Not Covered: Warranties do not cover damages caused by misuse, improper installation, or unauthorized modifications.

Filing a Warranty Claim

To initiate a warranty claim, please contact our customer support team at contact@conahvac.com with your proof of purchase and a detailed description of the issue. We will assist you with the claim process and ensure your concerns are addressed promptly.

7. Sales Tax

Sales tax will be applied to your order based on your shipping address and the applicable local and state tax laws. The exact sales tax will be calculated during the checkout process and will be included in your final order total.

8. Disputes and Resolutions

Resolution Process

If you experience any issues with your order or products, please contact our customer support team immediately at contact@conahvac.com or call (409) 933-4416. We are committed to resolving any issues promptly and efficiently.

Legal Jurisdiction

All sales are governed by the laws of the State of Texas. In the event that a dispute cannot be resolved amicably, the dispute will be handled through arbitration or court proceedings within the State of Texas.

9. Prohibited Activities

By purchasing from Cona HVAC, you agree not to:

  • Use fraudulent or unauthorized payment methods.
  • Resell our products without prior written consent from Cona HVAC.
  • Attempt to manipulate or disrupt the order process in any way.

10. Changes to This Sales Policy

Cona HVAC reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes that may affect your purchases.

Contact Us

If you have any questions about this Sales Policy or need assistance with your purchase, please don’t hesitate to reach out to us:

  • Email: contact@conahvac.com
  • Hotline: (409) 933-4416
  • Address: 9001 Glacier Ave, Texas City, Texas (TX), 77591

Thank you for choosing Cona HVAC. We are committed to providing high-quality HVAC solutions and outstanding customer service!